Frequently asked questions
Please view our frequently asked questions to find answers to the most common questions about our services.
Do I really get unlimited uploads for one annual fee?
Sounds too good to be true, right? We're here to tell you it isn't! With MondoTunes, you get UNLIMITED UPLOADS (per artist) through the largest digital distribution channel in the world starting at just $39.99 per year.MondoTunes also offers:
- No Per Store Fees.
- No Per Project Fees.
- Free UPC and ISRC Codes.
- Instant and/or Customized Mastering.
- Press Releases.
- Artist Promotions.
And let's not forget that your music will be in the same online stores as U2, Lady Gaga, Maroon 5, Eminem and many other megastars! Click here to get started.
I'm an existing artist, how does the new subscription model affect me?
On all your past projects, you've had to pay (for example) $37.99 every time you uploaded a new album. Now, you simply pay $39.99 and you can upload as many singles or albums as you wish over the next year! How cool is that? You can roll into the new subscription model immediately and upload your next project when it's ready. Every single, EP, or album that you upload (must have the same artist name – See below for package pricing) for the next year will be free!
Paying just one annual fee starting at $39.99 means ALL of your music currently distributed by MondoTunes will remain up on all retailer sites, and you can add as much music as you like for no extra charge.
I have music already distributed by MondoTunes. What happens if I don't enroll in the new subscription plan?
We love our artists. We value our musician community. From September 1st 2015 through September 1st 2016 we offer an opportunity to learn and experience this extremely beneficial subscription plan while all your music remains live on retailer sites. We want to clarify that NO MUSIC WILL BE REMOVED FOR ONE YEAR. After this grace period, your membership will be subject to a paid renewal. If it is evident that we are no longer a fit, we understand, and will responsibly withdraw your material from our distribution catalog. If at any time during the next year, you do sign up for one of the subscription plans, then GOOD NEWS! All of your old projects will still be available worldwide, PLUS you can add as many new singles, EPs and Albums as you wish for the next year at no extra charge. We are confident that after you compare our competition, you will find that we offer BY FAR the most bang for your buck when it comes to global music distribution.Click here to see a cost comparison chart.... Click here to ensure that your music stays up on retailer sites.
How will I be charged for my annual-renewal?
Once you've started your annual subscription, our system will automatically renew one year from that date using the same payment method.
What if I need to change my payment method?
Your yearly renewal is linked to your PayPal account. If you need to change your payment method, you can do so by logging-in to your PayPal and updating your payment information there.
Once I'm on the subscription model, how do I pay for your other services?
All additional services will be available any time you log into your dashboard. Please click the service(s) you're interested in and follow the steps. Don't worry! Our site will walk you through the process of ordering any additional services (such as Marketing, Mastering, Video Distribution etc.) that you desire.
Can I sign-up for your additional services only or do I need to purchase a distribution subscription plan?
You do not need to distribute through MondoTunes to take advantage of our additional services. Remember, MondoTunes is created BY musicians For musicians! We want to offer our services to the entire music community while providing the most amount of flexibility.
If I do not pay my annual subscription, what will happen to my music?
In order to keep your music on iTunes and other retailer sites, your annual renewal must be paid. You will be notified by e-mail and on your artist dashboard prior to your renewal being due.
It is imperative that you renew by your specified date. If we do not receive payment by your renewal date, your music will be removed from all retailer sites. Unfortunately, these takedowns are permanent and re-uploading the same project would be treated as a new submission.
Please Note: Your project will need to be re-uploaded via your dashboard and the entire process needs to start over. It will again take up to 30 days to get resubmitted projects live. Hence, please make sure annual subscriptions are paid so as to avoid any disruption in having your music available to your fans.
What is Pre-Sale and how does it work?
Pre-sale allows your fans to purchase your music before your actual release date. Your project will be listed on iTunes and other sites that support pre-sale (fans can preview a snippet of the track), and fans can go ahead and purchase your music now, and when the release date arrives, your music will be automatically downloaded to their iTunes account. It is a great way to generate a buzz before your music is released. If a new fan sees you at a show a few weeks before your release date, you want to capitalize on their interest immediately and allow them to go buy your music while it's fresh in their mind.
When you upload your project on our site, please set the release date to whatever you like as long as it's at least six weeks out. This will include the standard 30 days for upload, and at least two weeks for your Pre-Sale period. However, as stated above, we can get your project rushed out sooner with a $25 administration fee.
Can I opt-out of certain retailers?
Opting out of retailers is easy with MondoTunes! Simply email firstname.lastname@example.org following your upload with “Retailer Opt-Out” in the subject line. Please include your project title, artist name and the retailers you wish to opt-out of. We will confirm that we received your request and remove the retailers you've requested.
Please Note: You must notify us immediately following the upload process.
Do You Protect My Music from Being Used Without My Permission?
Technology has put the power and talent of music creators in to the hands of the rest of us. This has enabled a whole new generation of creativity and innovation from artists who otherwise may have never been heard. And yet, even with all these new ideas, there are people who copy others art on purpose and try to pass it as their own, say what?!
Obviously we can't allow anyone in the MondoFamily to have to go thru infringement lawsuits and junk like that. That's why we, along with our retail and distribution partners, have a ZERO TOLERANCE policy for copyright infringement to protect artists and their work. Projects in violation will be removed immediately WITHOUT refund (no exception).
Other Frequently asked questions:
Where can people buy my music?
We provide the largest digital music distribution channel in the world! Your music will be available on hundreds of online sites in over 140 countries around the world including iTunes, Amazon, Last.FM, Google Play, Spotify, Deezer, Beatport, Rhapsody and many more!
How much does each track sell for online?
Every music retailer typically sells each track for $0.99 and albums of 11 or more songs for $9.99. Whether the project is older or brand new we have some flexibility in selecting a final price with the Artists.
What type of audio files should I upload?
We can take WAV or MP3 files. The preferred file format for ensuring the highest quality of sound is a 16 bit, 44.1 khz WAV file, which is currently the worldwide standard for CD quality audio. We perform quality control before files are sent off to retailers.
When do I get paid?The great news is that MondoTunes now provides monthly royalty reports for all artists and label partners! Most distributors reach only a small handful of retailers, in very few regions, while MondoTunes gets your music onto hundreds of retailers in 140+ countries.
How do I Get Paid?
We send payments either via physical check (US Only) or Paypal to all artists above a $25 threshold. Please note that there is a $10 administration fee for payments made via check. There are no admin fees for payments made to your PayPal account. Payments are made by the 15th day of the following month after you claim your royalties. If your royalties due are below the $25 threshold, they will simply carry over to the next month.
What expenses does MondoTunes deduct before paying me?
MondoTunes does not deduct anything. However, our partners do. The best way we can answer this is to give you an example. A typical single will sell on iTunes in the United States for 99 cents (selling price will vary from retailer to retailer). Out of that 99 cents, iTunes takes 29 cents, leaving 70 cents. Our global distribution partner (Interscope/UMG Digital Music Channel) takes 10 percent of the remaining 70 cents (7 cents) leaving a net royalty of 63 cents that is sent to MondoTunes.
We forward 100 percent of all collected royalties that are sent to us on to our indie label partners and artists, meaning in the above example, you receive the full 63 cents. You always keep 100 percent of the rights to your music and MondoTunes never keeps one penny of your royalties collected.
Will my music automatically be on all of your partner sites worldwide?
Mostly yes, but there are exceptions. Genre specific sites will only post music in their respective genre. For example a site that specializes in Country Music would not post Classical or Heavy Metal music on its site. And there are a few retailers, such as Beatport, that do make the final decision regarding which projects they make available for sale. However, rest assured that your music will be available on all major, non genre-specific sites (such as iTunes, Amazon, Apple Music, Tidal, Deezer, Juno Download, Spotify etc.).
I see that my music will go through Universal Music Group's channel. Does this mean I have a record deal with Universal?
In short, no. You have a global distribution deal with MondoTunes which is the identical distribution channel used by Lady Gaga, Black Eyed Peas, One Republic, U2, Rihanna and many more! MondoTunes is closely associated with Interscope Records and does act as an upstream label for many majors interested in finding the next big thing.
Does MondoTunes own my publishing rights, songwriting credits, or master recordings?
No. All MondoTunes artists maintain 100% of their rights, songwriting credits and/or master recordings.
Will MondoTunes market my music for television/film/commercials?
Possibly, we work in cooperation with many music supervisors, music libraries, and music clearing houses, and are often approached for music. If we find a suitable marketing opportunity for your music that will result in a licensing deal, we will approach you directly about the opportunity. Revenue from a resulting licensing deal will be split 50/50 between MondoTunes and all songwriters/publishers.
Can I Distribute Public Domain Material?
There has been a lot of legal ambiguity surrounding public domain content. Therefore, many retailers and distribution partners have decided to no longer accept ‘Public Domain’ content and in fact, may remove any public domain material that has previously been distributed. It is always our intention here at MondoTunes to stay on the side of independent musicians. In order to ensure we’re protecting the Mondo Family, we will no longer accept Public Domain content.
Can I mail MondoTunes a physical CD instead of digitally uploading my material for distribution?
We've spent many sleepless nights ensuring the most user friendly website for our artists. The easiest and fastest way to get your music out to the world is through our step by step “sign up now” process. It allows you to control your media and make sure all of your project information is accurate. If you are still using the first computer ever invented, or have a stubborn computer that shocks you when you type, or you just absolutely have no idea what a computer is (not sure how you're reading this), send a physical CD to our address provided on the Contact Us page. For a one-time fee of $149.00, we'll have a MondoTunes team member complete the process for you.
Does MondoTunes provide marketing?
Yes. MondoTunes has the ability to provide world-wide online marketing in areas of global press releases, global album reviews, and global blog/forum monitoring and posting. Our objective is to assist artists to maximize overall hype/buzz. Mondo is not just another volume based distributor and is the only distribution company that helps artists with online marketing campaigns. Click here for more info!
How long until my music is available online for purchase?
During the upload process, you are allowed to set an exact release date (as long as it's at least 30 days out) and your music will be in all major online retailer sites on your exact release date. That said, we do offer an expedite service (Fee of $25) and we rush your music off to all retailers with an "URGENT" notification to get your music up as soon as possible. Expedited projects begin appearing on retailer sites in as little as 24 hours but always within 10 to 12 days maximum.
What happens if I want to take my music down?
We rarely have artists stopping distribution or wanting to take their music down. However if you request to have it removed, we will immediately remove it at no cost. We have hundreds of retailers world-wide so this may take some time. We ask for 60 days to complete the request although in most cases it does not take that long.
I've just uploaded my songs and joined, when will I hear back from MondoTunes?
All artists will receive a release date notification confirming your project information (includes your official release date and UPC/ISRC numbers) within 7-10 BUSINESS DAYS after uploading your material! You can simply access the release date notification by logging onto your artist dashboard. Please be patient as we're sending your project to hundreds of online stores, mobile partners and streaming companies. If you do not receive a notification, be sure to check your SPAM folder first before contacting MondoTunes. Many artists have found the notification hiding in the good ole' SPAM folder. We'll be sure to send you extra love from the MondoTunes team just for your patience during the distribution process!
I also signed up for your marketing packages, so what happens now?
Congrats! Our marketing team consists of experienced music industry peeps that provide unmatched, creative services in hopes of giving our artists a nice push out of the gates. It's a great way to create additional hype and buzz around your project! Our marketing reps will start work on your project 'within 2 WEEKS' of your release date. On your release date, or within a few days thereafter, you'll receive a full report with links to all the sites where your press release was published!
Where will my music be available online? Can I get a list of URLs to send to my fans?
We send your music to hundreds of online stores, mobile partners and streaming companies. However, some retailers are genre specific (only have jazz, blues, instrumental, etc). Retailers carry thousands of artists and therefore will not provide direct links for each individual release. However, they've made searching their websites pretty easy. You can do a quick search and find your custom store in a matter of minutes. You can do a quick search and find your project (as well as your links) in a matter of seconds.
My release is today. Why isn't my music on iTunes or some of the other major online retail stores?
iTunes and our other online partners are usually very consistent in making sure projects are available on their release date. However 24-48 hour delays can sometimes occur. If you don't see your project after that point, please send us an email with your project and artist name to Info@MondoTunes.com.
On retailers, why does it say MondoTunes as my Record Label instead of my own record company?
The majority of our retailers do not accept unsolicited material or material directly from artists. In order to get your label listed, MondoTunes provides a service called "Register Your Label" and can assist in registering your label with all retailer partners worldwide. Once you register, all of your future releases will have your record label name. To register your label for future projects, please go to www.MondoTunes.com and login to your dashboard. Then select "Add New Project/Service" and click on "Register your Label."
I just got my royalty statement and it doesn't appear to reflect sales from the last couple of months? Why is that?Almost all retailers, except for a very select few, provide quarterly sales reports. This is quite standard in music distribution. Here's a basic breakdown:
- Royalty reports for January, February, March — Provided by April, May, June.
- Royalty reports for April, May, June — Provided by July, August, September.
- Royalty reports for July, August, September — Provided by October, November, December.
- Royalty reports for October, November, December — Provided by January, February, March.
Please note, reports are generally received and forwarded onto artists/labels by the 15th of the month, following the end of the pay period.
Some of the words in my song titles are not capitalized. Why is that?
Retailers have very strict requirements for content delivery and grammar. For example, words such as "a, an, at, from, for, the" etc, cannot be capitalized unless they are the first or last word of the title. Retailers also require staying away from FULL CAPS 'unless' it is in the name of the artist. For example (LMFAO).
Some of the information listed for my release is not correct (song order, spelling, album title, featured artist name not listed etc.) How do I get this corrected?
We provide every opportunity for our artists to edit their project prior to submitting it for global distribution. Once a project has been submitted, we simply cannot change its content.